Last updated: 2025
Introduction
This Privacy Policy explains how Replyway collects, uses, stores, and protects your personal information when you use our services.
Information We Collect
We collect information that you provide directly to us (such as name, email, workspace details) when creating an account or using collaboration features. We may also collect usage data, device information, IP addresses, and diagnostic logs to improve reliability and performance.
How We Use Information
We use your data to deliver and maintain Replyway, personalize your experience, enable messaging and collaboration features, ensure security, and perform analytics to improve our services. Aggregated or anonymized data may be used for reporting and research.
Data Sharing & Third Parties
We do not sell your personal data. We may share information with trusted service providers who assist in operating Replyway (e.g., hosting, analytics) under strict confidentiality obligations, or when required by law.
Data Retention
We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the nature of the data and applicable laws.
Data Security
We implement industry-standard safeguards including encryption in transit, access controls, and regular security reviews to protect your information from unauthorized access, alteration, or disclosure.
User Rights
Depending on your location, you may have rights to access, correct, or delete your personal data, and to object to or restrict certain processing. Contact us to exercise your rights or if you have questions about this policy.
International Transfers
Your data may be processed and stored in countries other than your own. Where applicable, we implement safeguards to ensure an adequate level of data protection for international transfers.
Children's Privacy
Replyway is not directed to children under the age of 13 (or the age required by local law). We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify users of significant changes through the service or via email. Continued use of Replyway after updates indicates acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or your data, please contact our support team.